Auswide Thermo Energy Solutions PTY LTD
Last updated: 5 July 2026
1. Introduction
Auswide Thermo Energy Solutions PTY LTD (“AWTES”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website (awtes.com.au) or interact with us, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or submitting your information to us, you consent to the practices described in this policy.
2. What Personal Information We Collect
We collect personal information that you voluntarily provide to us, including when you submit an enquiry or “Efficiency Audit” request form on our site. This may include:
- Company name
- Your name
- Email address
- Phone number
- Business address
- Industry sector
- Details of your enquiry or thermal energy needs
- How you heard about us
We do not knowingly collect sensitive information, financial account details, or information from children.
3. Cookies and Similar Technologies
Our website uses cookies to operate correctly and to understand how visitors use our site. When you first visit, you are asked to accept, reject, or customise cookie categories:
- Necessary cookies — required for core site functionality (e.g. security, consent preferences). These cannot be disabled.
- Functional cookies — support features like content sharing.
- Analytical cookies — help us understand visitor numbers, bounce rate, and traffic sources (used once Google Analytics is enabled on this site).
- Advertisement cookies — used to deliver and measure the performance of any future advertising campaigns.
You can change your cookie preferences at any time via the cookie settings icon on our website.
4. How We Use Your Information
We use the personal information we collect to:
- Respond to your enquiries and provide quotes or audits
- Assess your thermal system needs and recommend suitable Oilon products/services
- Communicate with you about our products, services, and industry compliance matters (Safeguard Mechanism, GEMS Act, NZ ETS)
- Improve our website and marketing
- Comply with our legal obligations
We do not sell your personal information to third parties.
5. Disclosure of Your Information
We may share your information with:
- Oilon (our principal, Finland) — where your enquiry relates to specific burner or heat pump equipment and specifications, to prepare technical quotes
- Service providers who help us operate our business, including our website host, our web form provider (WPForms), and our email provider
- Government or regulatory bodies, where required by law
- Professional advisers (e.g. accountants, lawyers), where necessary
Some of these providers may store data on servers located outside Australia (for example, in the United States or the European Union). Where this occurs, we take reasonable steps to ensure your information continues to be protected consistently with the Australian Privacy Principles.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or out-of-date information
- Ask us to stop using your information for direct marketing
- Lodge a complaint about how we have handled your personal information
To exercise any of these rights, contact us using the details below.
9. Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us directly (contact details below). If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Auswide Thermo Energy Solutions PTY LTD (AWTES)
Address: 7B/100 Furlong Rd, Cairnlea VIC 3023, Australia
Phone: 0412 976 667
Email: info@awtes.com.au